You will receive an email with instructions to set up your customer information portal after your service has been installed and activated. You can also access the customer portal setup directly.

Your customer portal will allow you to quickly view your invoices and manage your payment details. You also have the ability to make changes to your contact information and view your data usage history.

Redzone accepts the following payment methods: e-check (linking payment to your checking account), Debit Card, Paypal, or Credit Card (Visa, Mastercard, Amex, Discover).

You can edit your payment method at any time by logging on to your customer information portal. You can access the customer information portal anytime via the My Account link at the top of our site. If you need further assistance you can give us a call at 207-596-5700 and one of our support representatives will assist you.

• Taxes: There are no taxes on Internet service.
• Late Fees: If your monthly bill is paid (3) three days later than your scheduled billing date, a late fee will be posted to your account on the 4th day equating to 5% of your delinquent balance.
• Nonpayment Reconnection Fee: If you fail to pay your bill by the 10th day of your scheduled billing date, your service will be suspended and you will be charged an additional $25 to reactivate your account.
• Relocation Fee: If a relocation of Redzone’s equipment is requested by the customer because of a roofing project, or an in-state address change, Redzone will grant such relocations as a courtesy one time per 12-month period. If a customer requests to relocate outdoor Redzone equipment more than once in a 12-month period, a one-time $100 fee will be charged to cover the cost of the work. At no time is a customer or any non-Redzone employee permitted to move or adjust Redzone equipment or wiring.
• No call/No show fee: We take our client appointments seriously, but we also understand that "life happens"; if you need to cancel or reschedule, please let us know by contacting us at least 12 hours in advance of your scheduled appointment. If you fail to inform our office of your need to reschedule at least 12 hours in advance of your appointment and the technician arrives at your location and is unable to perform the scheduled installation or service call because of your absence, you will be charged a $50 "No Show Fee" which must be paid before a new appointment is scheduled.
• One-time charges: Custom installation or equipment fees are charged for specific situations only when mutually agreed upon by Redzone and the customer.
• Rental Fees: There is a monthly fee for customers choosing to rent a Redzone-owned router, customer-selected managed WiFi options, and/or the addition of mesh network extenders. These charges will be listed on your monthly invoice if applicable.

Customer support concerning account information (billing, cancellation, etc.) can be addressed with a customer support specialist by calling 207-596-5700 Monday - Friday, 8am to 5pm EST.

BEFORE switching to a new provider or relocating to a new home or location, please call our office at 207-596-5700 Monday - Friday, 8am to 5pm EST to speak with a Redzone Customer Service Associate.

The Redzone Retention Department will review your request, assess the closure of your account and any outstanding balances, and work with you to schedule an equipment pick-up date.

Please collaborate with our schedulers and technicians to avoid fees for unreturned equipment and/or to coordinate the reinstallation of our equipment at your new address.

You will be issued credit from the day service is disconnected to the date of the next billing cycle. This could result in a refund if you paid more than the last bill amount due.