Customer Support Center
Redzone provides the following resources to assist customers in maintaining a high quality broadband experience.
Your session IP address for support purposes: 126.96.36.199
COVID-19 & Our Commitment to You - STAY HOME.STAY SAFE.SAVE LIVES.Last updated on Monday, June 1, 2020 at 8:27am
Governor Mills Extends State of Civil Emergency As Maine Continues to Combat COVID-19
As we learn more, we'll continue to update this advisory.
STAY HOME. STAY SAFE. SAVE LIVES.
Redzone is considered Essential Critical Infrastructure Workforce under the Communications and Information Technology sector and will remain open and supporting Mainers.
If you have a service appointment with Redzone and you're feeling ill please be respectful, contact us so we can reschedule.
Our team is calling same day appointments to confirm the health and well being before dispatching service technicians - please do your best to keep in touch with us. If we do NOT hear back from you, for the safety and well being of all, we will need to reschedule / cancel the appointment until contact is made.
We are committed to providing additional updates daily - thank you all.
Brush up on your general Broadband knowledge with these helpful videos
Home Broadband Speed Requirements
How Redzone Works
24/7 Customer Support
Please note: In the unlikely event of a widespread outage where Redzone's own Internet backbone connection is down, phone lines may not be available as Redzone uses Voice over Internet technology for its phone system. If this happens, we will be posting on Facebook regularly with updates.
Is your issue less urgent, or do you prefer to communicate digitally? If you're an existing Redzone customer, you can log into your customer portal to create a support ticket. It's fast and effective.Open New Ticket