GWI to Redzone Transition

Who is Redzone Wireless?

  • Redzone is locally owned and operated and is headquartered in Rockland, Maine
  • Redzone is a leading Maine Wireless Internet Services Provider (WISP)
  • Redzone provides Premium Wireless Broadband Services to Residential and Business Customers

What can you expect?

  • A local team dedicated to your Internet and/or VoIP needs
  • A company that has gone green and thanks you for embracing our paperless environment
  • No change to your current wireless plan and/or VoIP service

What action do you need to take?

  • Nothing is required by you at this time - thank you!
  • If you receive an email or a voicemail from our Customer Care team, please take a moment and get back in touch with us. Our goal is to ensure our new client records are accurate and service is uninterrupted

What about your bill?

  • We will invoice you four (4) days prior to due date via email
    • Emails will be from @redzonewireless.com. Please be sure to add us to your address book, and if you don't see a message from us, please be sure to check your SPAM folder.
    • The Email Subject line will read: Customer Invoice
    • You should not expect your due date to change
  • If we do not have a valid email address on file, we will be reaching out to establish one
  • Redzone's preferred method of payment is recurring automatic credit/debit card payments. Please feel free to call our Customer Care team at 207-596-5700 with any questions.

Redzone promotes a customer centric model and takes great pride in delivering outstanding customer service. We couldn't be more excited to be your Internet Service Provider and we look forward to serving you in the great state of Maine.

Sincerely,
The Redzone Wireless Team

GWI / Customer Operations Q&A

Service Related Questions

Great question! You’re all set right now and Redzone is evaluating this service feature for clients. At this time, we don’t want you to worry about it. You are all set.

We’re excited to assess our newly acquired markets and networks, understand the service demand, the opportunities and the overall health of “that” network. At this time we’re asking for your patience as we do this. Unfortunately at this time we cannot upgrade your plan.

If your service is in: Owls Head, Thomaston, Rockland, Rockport, Camden, Appleton, Union, or Hope, and we are able to assess your equipment and upgrade your service, we'd be happy to do so!

You will continue to have uninterrupted phone service through your new relationship with Redzone.
We apologize but we do not accept walk in payments, and our preferred method of payment is via automatic recurring credit/debit card payments (Visa / MC).
We appreciate the business and we may be able to offer you commercial services if you're in Portland, Camden, Rockland, Hope, Waterville, Lewiston, or Bangor. Our commercial service area is rapidly expanding.

If you have questions pertaining to Billing, Sales, General Info = Monday - Friday 8am-7pm

If you require technical phone support / assistance = 24 x 7 x 365

If your service address requires a field visit = Monday - Friday 8am-7pm

General Questions

Southern Maine, Greater Portland, Augusta Area, Lewiston/Auburn Area, Waterville, Augusta, Coastal Route 1 from Bath to Ellsworth, Greater MDI Area, Greater Bangor Area
Redzone currently has 18 employees.
Jim McKenna is the President of Redzone Wireless is happy to talk to our clients. Please call our office at 207-596-5700, and we'll be happy to put you through or take a message.
We're sorry you are not happy with this acquisition but Redzone is your new Internet Service Provider. Can you share your concerns or how can we ensure you feel better supported by your Internet Provider? You are welcome to seek out another ISP.
YES, GWI / legacy Midcoast customer were sourced and "worked" by a contact center in Brunswick, Maine for many years now and will continue until further notice.

Phone

We're here to answer your questions about this transition.

24/7 Customer Support
207-596-5700

General Inquiries

We welcome the opportunity to hear from you. Use this method for general questions or feedback on our service. We welcome customer success stories and suggestions for new products or services.

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You can also find us on social media

Support

In order to better serve you, we utilize a support ticket system. Your support request receives a unique ticket number which you can use to track the progress online. A valid email address is required.

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